General Description/Position Summary:

Reporting to the Manager of Global Sales Support, the Global Sales Support Representative (GSSR) will support the Flip Sales Team with a variety of customer service needs, convert quotes into Sales, and prospects into repeat Customers. They will collaborate with the Flip Planning, Logistics, Quality and Finance teams to resolve sales administration, order management, and supply chain issues for customers worldwide. The GSSR is a key member of the Sales team, assisting in building solid relationships with our customers, solving problems, and increasing sales.

Essential Duties and Responsibilities:

• Review all customer orders processed for accuracy prior to submitting for order scheduling to mitigate company sales risk. Act as back-up for Order Entry as necessary.
• Process customer change order requests (cancellations, pull-in, push-out, split lines, etc.).
• Provide Order Acknowledgements and Proforma Invoices to Customers.
• Review and release order line holds, working with Customers and the Inside Sales Representatives (ISRs).
• Navigate e-mails to facilitate timely and focused communication on order status to Customers, working closely with (ISRs).
• Assist in optimizing revenue at quarter end by working risk backlog, clearing holds, logistics issues, etc.
• Build strong relationships interdepartmentally and cross-functionally to drive timely closure on sales order related issues.
• Uses discretion and independent judgment in Customer communication and resolution, with assistance from Management as needed.
• Convert Quotes into orders
• Turn prospects into leads
• Adhere to the company core values as a guide for daily actions.
• Perform all other duties as required and directed by management.

Minimum Educational Qualifications & Experience:

• College Degree Preferred
• Minimum 2-3 years direct customer service experience specializing in providing support and service to Customers in the areas of supply chain management (5 yrs. exp. preferred)

Certifications & Licenses:

• N/A

Technical Knowledge and Skills:

• Strong verbal and written communications skills.
• Ability to build trust & loyalty, positive reputation.
• Excellent organizational and time management skills, with strong attention to detail.
• Must be professional, dependable, and self-motivated.
• Detail oriented with good problem-solving skills.
• Good work ethics - self-disciplined with the ability to work with little supervision.
• Ability to multi-task and work under pressure in a fast-paced environment.
• Able to come up with innovative solutions to solve customer problems in the best interest of Flip Electronics and our Customers.
• Able to collaborate with internal teams to resolve and evolve processes to help align customer needs to Flip processes.

Tools, Equipment, Software:

• MS Office Suite (Word, Excel, Power Point, Outlook)
• ERP Software - end-to-end solution for connecting and managing all processes.
• ECM Software - Shared Company Drive.
• Adobe

Work Environment:

• Remote / Office

Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job):

• Prolonged periods of sitting at a desk and working on a computer

Interested in applying for this position?

Please submit a resume and cover letter to hr@flipelectronics.com